For support teams
Show customers the fix.
A 60-second screen recording resolves more tickets than a 10-paragraph email. One Rec helps support teams create clear visual walkthroughs with zoom, captions, and annotations.
The problem
What gets in the way.
- Text-based support replies require customers to interpret complex steps
- Screenshots miss the sequence, so customers lose track of the order
- Live screen shares require synchronous scheduling across time zones
- Recording tools that add watermarks undermine professional support
What you get
Built for customer support.
- 01
Cinematic zoom
Auto-zoom highlights exactly where customers should click. No more 'see the button in the top-right corner' instructions.
- 02
AI captions
Auto-generated captions in 17 languages help customers follow along with the sound off.
- 03
No watermark on Creator
Professional support means no third-party branding on your videos. From $9/mo (Creator), One Rec exports clean, watermark-free recordings.
- 04
GIF export
Export short walkthroughs as animated GIFs. Embed directly in help desk replies, Zendesk articles, or email.
- 05
Smart trim
Remove dead air and filler. Send short walkthroughs that customers watch to the end.
- 06
Keyboard overlay
Show customers which keyboard shortcuts to press. Especially helpful for technical product support.
Before and after
The same job, with One Rec.
| Step | Without One Rec | With One Rec |
|---|---|---|
| Ticket response | 10-paragraph email explaining a 30-second process | 60-second recording with zoom showing the exact steps |
| Knowledge base | Static screenshots that become outdated | Short video walkthroughs embedded in help articles |
| Resolution time | Multiple back-and-forth replies to clarify steps | One recording resolves the ticket on first reply |
Ticket response
- Without One Rec
- 10-paragraph email explaining a 30-second process
- With One Rec
- 60-second recording with zoom showing the exact steps
Knowledge base
- Without One Rec
- Static screenshots that become outdated
- With One Rec
- Short video walkthroughs embedded in help articles
Resolution time
- Without One Rec
- Multiple back-and-forth replies to clarify steps
- With One Rec
- One recording resolves the ticket on first reply
FAQ
Questions, answered.
Can I embed recordings in Zendesk or Intercom?
Export as MP4 or GIF and embed in any help desk that supports media. One Rec exports standard formats compatible with all platforms.
Is there a watermark on support videos?
On the Free plan, exports carry a One Rec watermark. Creator ($9/mo) and up remove it, so it works for professional customer-facing communications.
Answer the next ticket with a video.
Free to start, no time limit, no watermark from $9/mo. Download One Rec and start recording support walkthroughs today.