Show customers the fix instead of describing it
A 60-second screen recording resolves more tickets than a 10-paragraph email. One Rec helps support teams create clear visual walkthroughs with zoom, captions, and annotations.
What's getting in the way
- Text-based support replies require customers to interpret complex steps
- Screenshots miss the sequence — customers lose track of the order
- Live screen shares require synchronous scheduling across time zones
- Recording tools that add watermarks undermine professional support
Features built for customer support
Every One Rec feature is included free — no plan tiers, no feature gates.
Cinematic zoom
Auto-zoom highlights exactly where customers should click. No more 'see the button in the top-right corner' instructions.
AI captions
Support international customers with auto-generated subtitles. Reduce back-and-forth caused by language barriers.
No watermark
Professional support means no third-party branding on your videos. One Rec exports clean, watermark-free recordings.
GIF export
Export short walkthroughs as animated GIFs. Embed directly in help desk replies, Zendesk articles, or email.
Smart trim
Remove dead air and filler. Send concise, focused walkthroughs that customers actually watch to completion.
Keyboard overlay
Show customers which keyboard shortcuts to press. Especially helpful for technical product support.
The difference One Rec makes
Close tickets with video, not novels
Free, no watermark, no time limit. Download One Rec and start recording support walkthroughs today.